A New York based cleaning Company customized SugarCRM to simplify its customer service system

The Client

Maid For You New York specializes in cleaning services of houses, apartments, condominiums, office cleaning and commercial janitor services. The client provides the most dependable and experienced staff ready to deliver quality cleaning services and the special care you deserve.

The Requirements

The client was getting growing leads and requests for their cleaning services. And, it was becoming time-consuming process to manage all these requests and quotes. So, the decision makers of the company decided to implement a robust and easily customizable CRM system to improve the response time and enhance customer excellence. This highly successful business chooses SugarCRM Enterprise for its greater customizable ability to effective manage their customers, better handle quotes & invoices, track & serve incoming leads and analyze campaign performances.

The Solution

Maid for You New York contacted OSSCube for customizing quote system, mapping business work flows and integrating the system with various incoming lead forms. OSSCube was also to deploy and support SugarCRM.
OSSCube SugarCRM Consultants began the work by mapping and documenting workflows and forms used by Maid for You team. We collaborated with their team, developed a Software Requirement Specification document. Once the SRS and timelines were approved, a detailed project plan was developed. We mapped their business flow and in the process customized various modules for building the features in the system as per their exact business needs.
Using SugarCRM development framework, Zend Studio IDE, PHP, MySQL, JQuery and Web 2.0 technologies, we developed, tested and implemented the project in two phases.

The Result

• Better management of their customers, quotes and invoices
• Time saving process for tracking and serving incoming leads
• Ability to effectively analyze campaign performances
• Centralized and cost-saving system