Customer Relationship Management (CRM)

Devising and implementing the right CRM strategy is a crucial step in today’s volatile market for winning new customers and building & managing long-term relationships. OSSCube works with enterprises in engineering their CRM initiative into a fitted and business-process aligned CRM solution that improves their business agility and efficiency with cost benefits.

ADDRESSING KEY CHALLENGES TO MAKE A DIFFERENCE

• Consistency in communication across multiple operational touch points of the enterprise with better incorporation of information
• Integrated view of customer information to resolve issues quickly and provide rapid response
• Task automation for repetitious day-to-day activities by addressing enterprise’s people, process and technology needs
• Help to predict customer needs and ensure excellent user experience
• Robust, secure, stable and scalable system that will meet business competency at a strategic level
• Seamless integration with different data sources, legacy systems and third party applications to set up a centralized system
• Data Migration of unstructured data without pain of data-lose
• Compliance with standard organization procedure
• Customized training to leverage full benefits of CRM

OUR SOLUTION

OSSCube provides custom-fitted Open source CRM solutions on SugarCRM platform with better understanding the nature of your CRM challenge and measuring features that drive customer acquisition, boost loyalty and build deep business relationships.

Our team of certified CRM consultants and dedicated staff will work closely with you to build best-in-class CRM solution that addresses both your enterprise-needs and user-needs. Our end-to-end CRM solutions from consulting, development and deployment to training have delivered real business value to enterprises in improving their customer experience, streamlining processes and driving profits.

We have rolled out CRM solutions worldwide to help enterprises in accomplishing their objectives at global scale. Our collective insight and best CRM practice enable enterprises to cross sell and up sell, better manage campaign and lead, retain customers, boost sales and provide quality customer service.

OSSCube’s CRM SOLUTION PORTFOLIO

KEY ENGAGEMENT

A research university located in Claremont, California relied on OSSCube to develop a Large Scale Federal Government Level Application to assist so called Employment Networks (EN), private/ non government organizations that help beneficiaries secure jobs. We customized SugarCRM into a highly intuitive and secure application, designed to take care of 10 million+ beneficiary records without compromising the performance of the application. Read More